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Training materials are located in room 102 OPP, please contact the Training Office for more infromation on the items below.

Resource List (.xlsx)

Title Author Type of Resource # of Copies
Topic - Facilities Management      
Charting a New Course for Campus Renewal Rod Rose Book 1
Developing Performance Indicators for Managing Maintenance Terry Wireman Book 1
Facilities Management - A Manual for Plant Administration Part 1: General Administration and Management Association of Higher Education Facilities Officers Book 1
Facilities Management - A Manual for Plant Administration Part 2: Maintenance and Operations of Building and Grounds Association of Higher Education Facilities Officers Book 1
Facilities Management - A Manual for Plant Administration Part 3: Energy and Utilities Systems Association of Higher Education Facilities Officers Book 1
Facilities Management - A Manual for Plant Administration Part 4:Planning, Design, Construction, and Administration Association of Higher Education Facilities Officers Book 1
Moving Up the Organization in Facilities Management A.S. Migs Damiani Book 1
Net Ready: Strategies for Success in the E-conomy Amir Hartman & John Sifonis Book 1
Strategic Assessment Model, The APPA Book 1
Topic - Personal Growth      
12 Secrets to High Self-Esteem Linda Larson 7 CD Set 1
180 Ways to Ensure Your Success and the Success of Your Organization Donna M. Long Booklet 1
Art and Science of 360 Feedback Richard Lepsinger & Anntoinette D. Lucia Book 1
Assertive Communication Skills - The power of confident, effective and assertive communication Debra Fox HD DVD 1
Augmentation: The Study of Effective Reasoning, 2nd Edition Professor David Zarefsky Volume 1 of 2 Audio Disc 1
Augmentation: The Study of Effective Reasoning, 2nd Edition Professor David Zarefsky Volume 2 of 2 Audio Disc 1
Beep! Beep!:  Competing in the Age of the Road Runner Chip R. Bell & Oren Harari Book 1
Casual Power:  How to Power Up Your Nonverbal Communication and Dress Down for Success Sherry Maysonave Book 1
Competency Models:  Pinpointing Critical Success Factors in Organizations Richard Lepsinger & Anntoinette D. Lucia Book 1
Dance Lessons:  6 Steps to Great Partnerships in Business & Life Chip R. Bell & Heather Shea Book 1
Don’t Sweat the Small Stuff…and It’s All Small Stuff! Richard Carlson Book 1
Effective Communication Skills Professor Dalton Kehoe Volume 1 of 2 Audio Disc 1
Effective Communication Skills Professor Dalton Kehoe Volume 2 of 2 Audio Disc 1
Employee Driven Quality:  Releasing the Creative Spirit of Your Organization Through Suggestion Systems Michael R. Beauregard, Raymond J. Mikulak, & Robin E. McDermott Book 1
Empowerment Takes More Than a Minute Kenneth H. Blanchard, John P. Carlos, & W. Alan Randolph Book 1
Ethics 4 Everyone Eric Harvey & Scott Aritam Booklet 1
First Things First Stephen R. Covey, A. Roger Merrill, Rebecca R. Merrill Book 1
Games People Play: Game Theory in Life, Business, and Beyond Professor Scott P. Stevens 4 Audio Disc Set 1
Getting to Yes:  Negotiating Agreements Without Giving In Roger Fisher & William Ury Book 1
Grand Illusions, Grander Realities Billy Riggs Audio CD 1
Hardwiring Excellence - Purpose, Worthwhile Work, Making a Difference Quint Studer Book 1
How to Drive Yourself Without Driving Yourself Crazy Billy Riggs Audio CD 1
How To Make Things Work Michael Doyle & David Straus Book 1
How to Permanently Improve Your Life Billy Riggs Audio CD 1
Improv 101:  Unleash Your Creative Spirit Craig Zablocki Book 2
Influence: Mastering Life's Most Powerful Skill Professor Kenneth G. Brown 6 Audio Disc set 1
Lifetime Encyclopedia of Letters Harold E. Meyer Book 1
Magic of Attitude Billy Riggs Audio CD 1
Maximizing the Value of 360-Degree Feedback Walter W. Tornow, Manuel London, CCL Associates Book 1
Now, Discover Your Strengths Marcus Buckingham & Donald O. Clifton Book 1
One Big Thing - Discovering What You Were Born to Do Phil Cooke Book 1
Power Mentoring:  How Successful Mentors and Proteges Get the Most Out of Their Relationships Ellen Ensher & Susan Murphy Book 1
Process Consultation Revisited - Building the Helping Relationship Edgar H. Schein Book 1
Productivity Power - 250 Great Ideas for Being More Productive Jim Temme Book 1
Replace Your Grand Illusions with Grander Realities Billy Riggs Book 1
Signing Illustrated (Sign Language) Mickey Flodin Book 1
Success for Dummies Zig Ziglar Book 1
Take The Lead - Full Throttle Engagement Powered by Coaching Leta Beam Book 1
The American Mind: Part 1 Professor Allen C. Guelzo 6 Audio Disc set 1
The American Mind: Part 2 Professor Allen C. Guelzo 6 Audio Disc set 1
The American Mind: Part 3 Professor Allen C. Guelzo 6 Audio Disc set 1
The Art of Conflict Management - Achieving Solutions for Life, Work, and Beyond Professor Michael Dues Volume 1 of 2 Audio Disc 1
The Art of Conflict Management - Achieving Solutions for Life, Work, and Beyond Professor Michael Dues Volume 2 of 2 Audio Disc 1
The Art of Critical Decision Making Professor Michael A. Roberto Volume 1 of 2 Audio Disc 2
The Art of Critical Decision Making Professor Michael A. Roberto Volume 2 of 2 Audio Disc 2
The Creative Thinker's Toolkit Professor Gerard Puccio 4 Audio Disc set 1
The Secrets of Mental Math Professor Arthur T. Benjamin 2 Audio Disc Set 1
Time Management for Busy People Roberta Roesch Book 1
True Colors:  Keys to Personal Success Don Lowry Self Assessment Kit 25
What Got You Here Won’t Get You There:  How Successful People Become Even More Successful! Marshall Goldsmith Book 2
Topic - Change Management      
7 Habits of Highly Effective People:  Powerful Lessons in Personal Change Steven Covey Book 1
Benchmarking and Organizational Change Mohammad Qayoumi Book 2
Conducting Needs Assessments - A multidisciplinary Approach Fernando I. Soriano Book 1
Dance of Change - The challenges to sustaining momentum in learning organizations, The Peter Senge, Art Kleiner, Charlotte Roberts, Richard Ross, George Roth, Bryan Smith Book 1
Eagle & the Monk:  7 Principle of Successful Change William A Jenkins Book 2
Employee Handbook for Organizational Change Price Pritchett & Ron Pound Booklet 1
Even Eagles Need a Push:  Learning to Soar in a Changing World David McNaally Book 1
Learning Organizations - Developing Cultures for Tomorrow's Workplace Fred Kofman, Peter Senge, Rosabeth Moss Kanter, Charles Handy Book 1
Organizational Change That Works - How to Merge Culture and Business Strategies for Maximum Results Robert W. Rogers, John Hayden B. Jean Ferketish, Robert Matzen Book 1
Speed of Trust - The One Thing That Changes Everything, The Stephen M. R. Covey Book 1
Stress of Organizations Change Price Pritchett & Ron Pound Booklet 1
Ten Steps To A Learning Organization Peter Kline & Bernard Saunders Book 1
Training Needs Assessment Allison Rossett Book 1
Who Moved My Cheese?:  An A-Mazing Way to Deal with Change in Your Work and in Your Life Spencer Johnson Book 1
Topic - Leadership      
10 Commandments of Leadership Steve Ventura & Eric Harvey Booklet 1
24 7 - The First Person You Must Lead is YOU Rebecca "Becky" Halsted Brigadier General, U.S. Army, Retired Book 1
Coaching at Work Toolkit Suzanne Skiffington & Perry Zeus Book 1
Coaching for Improved Work Performance Ferdinand F. Fournies Book 1
Creative Leadership:  Mining the Gold in your Workforce A.S. Migs Damiani Book 6
From Bud to Boss:  Secrets to a Successful Transition to Remarkable Leadership Kevin Eikenberry & Guy Harris Book 1
Getting It Done:  How to Lead When You’re Not In Charge Roger Fisher & Alan Sharp Book 1
Heart of Coaching Thomas C. Crane Book 1
Leader of the Future, The The Drucker Foundation, Editors Frances Hesselbein, Marshall Goldsmith, Richard Beckhard Book 2
Leadership Challenge - How to Make Extraordinary Things Happen in Organizations, The James M. Kouzes & Barry Z. Posner Book 1
Leading Self-Directed Work Teams - A Guide to Developing New Team Leadership Skills Kimball Fisher Book 1
Lessons in Leadership from the Ground Up:  Turning Dreams into Success Bunny Holman & Larry Holman Book 1
New Gold Standard - 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company, The Joseph A. Michelli Book 1
On Point - A Coach's Game Plan for Life, Leadership and Performing With Grace Under Fire Pam Borton Book 1
Principle-Centered Leadership Stephen R. Covey Book 2
Quality in Action:  93 Lessons in Leadership, Participation, and Measurement Patrick L. Townsend & Joan E. Gebhardt Book 1
Reinventing Leadership:  Strategies to Empower the Organization Warren Bennis & Robert Townsend Book 1
Servant Leader - How to Build a Creative Team, Develop Great Morale, And Improve Bottom-line Performance, The James A. Autry Book 1
Transformational Leadership: How Leaders Change Teams, Companies, and Organizations Michael A. Roberto Volume 1 of 2 Audio Disc 1
Transformational Leadership: How Leaders Change Teams, Companies, and Organizations Michael A. Roberto Volume 2 of 2 Audio Disc 1
Unleashing the Power of Everyday Leadership - How to Energize Employees for Extraordinary Performance Hal Pitt Book 1
Topic - Customer Service      
Coaching Knock Your Socks Off Service Ron Zemke Book 1
Delivering Knock Your Socks Off Service Kristin Anderson & Ron Zemke Book 1
Exceptional Customer Service Lisa Ford, David McNair, Bill Perry Book 1
Inside the Magic Kingdom:  7 Keys to Disney’s Success Tom Connellan Book 1
Knock Your Socks Off:  Service Recovery Ron Zemke & Chip R. Bell Book 1
Managing Knock Your Socks Off Service Chip R. Bell & Ron Zemke Book 1
Sustaining Knock Your Socks Off Service Thomas K. Connellan & Ron Zemke Book 1
Topic - Diversity and Inclusion      
Managing Diversity Survival Guide Lee Gardenswartz & Anita Rowe Book 1
Ouch! That Stereotype Hurts - Communicating Respectfully in a Diverse World Leslie C. Aguilar Book 4
Topic - Management / Supervision      
1001 Ways to Reward Employees Bob Nelson Book 1
180 Ways to Build Employee Engagement Al Lucia Booklet 1
180 Ways To Build Employee Engagement - How to Maximize Your Team's Commitment, Effort, and Loyalty Brian Gareau & Al Lucia Booklet 1
Building a Dream Team:  Common Sense Ideas for Building a Dream Team Bud Bilanich Booklet 1
Coping With Supervisory Nightmares - 12 Common Nightmares of Leadership and What You Can Do About Them Michael Dobson & Deborah Singer Book 1
Crucial Accountability - Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior Kerry Patterson, Kerry, Joseph Grenny, David Maxfield, & Ron McMillan Book 1
Crucial Confrontations - Tools for resolving broken promises, violated expectations, and bad behaviors Kerry Patterson, Joseph Grenny, Ron McMillan, & Al Switzler Book 1
Crucial Conversations - Tools for talking when stakes are high Kerry Patterson, Joseph Grenny, Ron McMillan, & Al Switzler Book 2
Disney Way, The:  Harnessing the Management Secrets of Disney in Your Company  Bill Capodagli Book 1
Employee Engagement and Action Planning for dummies Sean Fitzpatrick Book 1
First, Break All the Rules:  What the World’s Greatest Managers Do Differently Marcus Buckingham & Curt Coffman Book 1
Flight of the Buffalo:  Soaring to Excellence, Learning to Let Employees Lead James A. Belasco & Ralph C. Stayer Book 4
How to Supervise & Produce Real Results Adrian Ulsh Collection of Audio CD's 1
HR Answer Book - An Indispensable Guide for Managers and Human Resources Professionals, The Shawn Smith & Rebecca Mazin, Book 1
Lifescripts - What to say to get what you want in life's toughest situations Stephen M. Pollan & Mark Levine Book 1
Manager’s Coaching Handbook:  A Practical Guide to Improving Employee Performance* David Cottrell & Mark Layton Booklet 1
One Minute Manager – Builds High Performing Teams Kenneth Blanchard, Donald Carew, & Eunice Parisi-Carew Book 9
Practical Project Management - The Secrets of Managing Any Project on Time and on Budget Michael Dobson Book 1
Process of Excelling Roger E. Herman Book 1
Team Leader’s Problem Solver Clay Carr Book 6
Team Power - How to Build and Grow Successful Teams Jim Temme Book 1
Theory R Management:  How to Utilize Value of the Person Wayne T. Alderson & Nancy Alderson McDonnell Book 1
Topic - Quality Programs      
Building Quality:  TQM for Campus Facilities Managers Gary L. Reynolds Book 1
Deming Management Method Mary Walton Book 1
Fifth Discipline - The Art & Practice of The Learning Organization, The Peter M. Senge Book 1
Impending Crisis:  Too Many Jobs, Too Few People Roger Herman, Tom Olivo, Joyce Gioia Book 1
Lean & Meaningful:  New Culture for Corporate America Roger E. Herman & Joyce L. Gioia Book 1
Lean Office and Service Simplified - The definitive How-to Guide Drew Locher Book 1
Lightning of Empowerment (Zapp!):  How to Improve Quality, Productivity, and Employee Satisfaction William C. Byham, Jeff Cox Book 8
Looking for the Gold:  A TQM Success Story (Total Quality Management) A.S. Migs Damiani Book 9
Process Consulting Kepner Tregoe Book 1
Quality Circle Handbook Philip C. Thompson Book 1
Quality Secret:  The Right Way to Manage William E. Conway Book 4
Taking the Mystery Out of TQM (Total Quality Management) Peter Capezio & Debra Morehead Book 1
Teaming - How Organizations Learn, Innovate, and Compete in the Knowledge Economy Amy C. Edmondson Book 1
Winning the War on Waste:  Changing the Way We Work William E. Conway Book 2
Topic - Facilitation      
Facilitation at a Glannce! - Your Pocket Guide to Facilitation Ingrid Bens Pocket Guide 9
Facilitating with Ease! Ingrid Bens Book 1
Facilitation Skills for Team Leaders Donald Hackett & Charles L. Martin Book 1
Facilitator Excellence Handbook (includes CD-ROM) Fran Rees Book 1