Work Order Priority System
Faculty, staff, and students located at the University Park campus will find the following information useful when contacting the Office of Physical Plant.
Your work request will be given a priority, assigned to the appropriate standing order number, and assigned to an area or central services shop.
| Priority | Type |
Response |
Examples |
|---|---|---|---|
| 9 | Emergency | Immediate | Fire, explosion, risk of life (including animals), elevator entrapment, flooding |
| 8 | Emergency | 2 hours |
Building heating/cooling, toilet overflow, snow/ice hazards, local power failure |
| 7 | Emergency |
24 hours |
Office heating/cooling, water fountain leak, broken window, fire alarm malfunction |
| 6 | Maintenance |
2 days |
Pot hole repair, wet ceiling tile, minor door hardware problem, running water |
| 5 | Maintenance |
5 days |
Single elevator down, leaks, noisy bearing, adding dedicated circuit |
| 4 | Maintenance |
2 weeks |
Signs, name plates, key changes, patch & paint, ceiling/floor tile replacement |
| 2-1 | Maintenance |
Scheduled service and backlog |
