Strategic Plan for The Office of Physical Plant

Building Solutions for Today and Tomorrow

Updated July 2007

OPP Mission

To promote wise stewardship of the University's physical plant and provide responsive, quality, and cost-effective services in support of the University's mission of teaching, research, and service.

OPP Vision

• We exceed customers' expectations.


• We enjoy coming to work


• We provide excellent value.


• We are recognized nationally for excellence in facilities, environmental, and safety management.

OPP Guiding Principles

• We are committed to excellent customer service. We build partnerships and empower our employees to support the teaching, research and service mission of the University.


• We value our employees - they are the key to our success. We provide an enjoyable, healthy, and safe work environment. We foster collaboration, teamwork and communication to enhance performance.


• We are committed to diversity and foster a welcoming, nurturing, and inclusive work environment where each employee is respected and valued.


• We value leadership, accountability, and professionalism. We expect leadership by example, personal integrity, and professional ethics.


• We value creativity and employ innovative technology to improve performance and to enhance the delivery of products and services.


• We use Continuous Quality Improvement (CQI) principles and tools in our daily work.


• We champion the long-term interests of the University's physical plant and environment.

Goals and Objectives

Goal - Focus on the customer

Update and operationalize Quality Service Action Plans (Directors)

Improve communications of work status (Deputy)

Goal - Improve OPP's work environment

Increase the diversity of the workforce and retain diverse employees (Executive Steering Group)

Improve working relationships within the Office of Physical Plant (Executive Steering Group)

Reduce accident rate (Executive Steering Group)

Improve the quantity and quality of OPP space (Executive Steering Group)

Develop and implement succession plan (Directors)

Enhance employee engagement (Directors)

Goal - Increase the value of services

Improve project delivery processes (Directors, Design and Construction and Commonwealth Services)

Reduce turn around time and improve productivity (Directors)

Develop value measures (Directors)

Implement management information system strategic plan (Program Manager, Continuous Quality Improvement)

Enhance support to campuses (Director of Commonwealth Services)

Goal - Improve the University's physical plant and environment

Develop and execute capital renewal plan (Deputy and Director of Commonwealth Services)

Execute 100% preventive maintenance (Director of Operations)

Reduce deferred maintenance backlog (Deputy and Director of Commonwealth Services)

Execute the capital plan (Associate Vice President)

Enhance health and safety programs in support of teaching and research (Director of Environmental Health and Safety

Advance the Finance & Business Environmental Stewardship key initiative (Deputy)

Improve the quantity and quality of student instructional space (Director of Facilities Resources and Planning)

Promote design excellence and improve the aesthetic qualities at all campuses (Director of Campus Planning and Design)

Goal - Improve external relationships

Strengthen reputation within the university community (ESG)

Foster relationships with governmental agencies (ESG)

Results Measures

Our results measures are intended to be a balanced approach to measuring the success of the Strategic Plan. Results measures will range from the very broad to specific. It will be up to the champion for each objective to identify measures appropriate for that objective.

In addition, we will continue to conduct comprehensive customer and employee surveys to measure progress in these two key areas.

Implementation

For details, see Initiatives, Assignments, Next Steps and Completion Dates.

Executive Steering Group (current members)

• Ford Stryker, Chair hfs2@psu.edu 865-4402
• Lisa Berkey lab2@psu.edu 865-7187
• Deborah Blythe dzh2@psu.edu 863-0795
• Maurine Claver claver@ehs.psu.edu 865-6391
• Rob Cooper rec3@psu.edu 863-5362
• Doug Donovan dad1@psu.edu 863-0432
• Steve Maruszewski sxm37@psu.edu 865-4402
• Phillip Melnick prm1@psu.edu 865-7027
• Terri Parker tld4@psu.edu 863-2025
• Susan Rutan smr9@psu.edu 863-0671
• Gregory Scott gas112@psu.edu 863-9622
• Gordon Turow get10@psu.edu 865-4402
• Candace Wert ckw1@psu.edu 865-4402

OPP Strategic Plan, Updated July 2007 color tri-fold