Quality Service Action Plans

In Phase IV, employees in each work unit identify their internal and external customers, and create an action plan for providing quality service.

After each work unit completes its action plan, an overall quality service plan will be created for OPP that is in alignment with each other work unit, OPP’s philosophy, and the Finance and Business standards.

• AVP's Office
• Administrative & Financial Services
  • Financial Support Services
  • Human Resources
  • Information Technology Services
  • OPP Stores
• Building and Grounds
• Area Services
  • Area Services
  • Janitorial Services
• Central Services
• Electronic, Elevator, Electrical Integrity Services
• Central Support Services
• Garage Services
• General Support Services
• Nittany Landscape
• Pollock Landscape
• Mechanical Services
• Renovation Services
• Campus Planning & Design
• Commonwealth Services
• Design & Construction
  • Construction Services
  • Design Services
  • Project Management
• Energy and Engineering
  • Engineering Services
  • Environmental Systems
    • Central Control systems
    • HVAC Services
  • Utility Services
    • Power Plant Steam Plant Operations
    • Refrigeration Services
    • Steam Distribution
    • Utility Construction Services
    • Utility Electrical Services
    • Waste Water Treatment Plant
    • Water Services
• Environmental Health & Safety
• Facilities Resources & Planning
• Work Control Center
  • Work Reception

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