Janitorial Quality Management Board

Goal:

Coordinate CQI and other transformational efforts within the Janitorial Services

Sponsor:

Executive Steering Group

Members:

• Ralph Johnson, Leader
• Phillip Melnick, Leader
• Greg Andersen
• Bing Smith
• Larry Mayes
• Dick Iddings
• Helen Behrer
• Sarah Stouffer
• Bill Corrigan
• Bob Fantaske
• Allen Bonsell
• Ron Eckenroth

Problem/Background:

• Janitorial Services is a major business function within the Office of Physical Plant
• As a major business area, management improvements will generate more significant fiscal impacts
• Budget reductions at the University require more efficient and economic processes in all business areas
• Decentralization of Janitorial Services has made it difficult to ensure consistency across all Janitorial operations
• Multiple improvement efforts are under way through Process Action Teams (PATs), these need to be coordinated and ideas implemented

Objectives:

• Establish and support PATs as necessary to examine processes associated with Janitorial work
• Coordinate implementation of janitorial improvement efforts

Constraints/Resources:

No additional external resources will be available

Key Performance Measures:

• Successful development and implementation of janitorial improvement efforts
• Individual measures will be established for these improvements

Review & Evaluation:

Quarterly briefing to ESG

Desired Completion Date:

Actions are continuous