Communications Quality Management Board

Goal:

To develop and implement a communication improvement plan for both internal and external OPP communication

Sponsor:

Executive Steering Group

Members:

• Ralph Johnson, Leader
• Jeff Mallory, Leader
• Charlie Brueggebors
• Ed DeBrasky
• Kathy Lathbury
• Regina Lyons
• Phillip Melnick
• Paul Ruskin
• Jim Smith

Problem/Background:

• The need for improvement in communications was highlighted in the following surveys:
  • OPP Customer Survey
  • PSU Faculty/Staff Survey
  • OPP Diversity Survey
• As a major business area, management improvements will generate more significant fiscal impacts
• Budget reductions at the University require more efficient and economic processes in all business areas
• Decentralization of Janitorial Services has made it difficult to ensure consistency across all Janitorial operations
• Multiple improvement efforts are under way through Process Action Teams (PATs), these need to be coordinated and ideas implemented

Objectives:

• Establish and support PATs as necessary to examine processes associated with Janitorial work
• Coordinate implementation of janitorial improvement efforts

Constraints/Resources:

No additional external resources will be available

Key Performance Measures:

• Successful development and implementation of janitorial improvement efforts
• Individual measures will be established for these improvements

Review & Evaluation:

Quarterly briefing to ESG

Desired Completion Date:

Actions are continuous