Internal Litter Process Action Team
Goal:
To update internal litter pickup processes to current best practice
Sponsor:
Deborah Howard Blythe
Members:
- Larry Mayes, Leader
- Cathy Aukerman
- Helen Behrer
- Jason Bierly
- Mark Woomer
- Lloyd Rhoades, Facilitator
Problem/Background:
Cleanup on litter within the facilities, both on vertical and horizontal surfaces, is taking time away from other custodial functions.
- The amounts of material posted on bulletin boards and walls, as well as flyers, etc. which subsequently end up on the floor have increased through the years
- In addition to being unsightly, it consumes our available resources
- Identify sources of internal litter and attempt to minimize impact
- Impact of University policy concerning postings and distribution of information on campus needs to be considered
Objective:
Update procedures to current best practices
Constraints/Resources:
- Seed money for investment in new equipment and receptacles would be available
- Money is also available for a public education campaign
- Continue to meet customers' expectations
- No additional staffing will be available
Key Performance Measures:
- Time spent cleaning up internal litter
- Costs to clean up internal litter
- Customer satisfaction on meeting expectations
Expected Results:
Improve the process for cleaning up internal litter which minimizes the time required, and reduces costs while maintaining customer satisfaction
Review Milestones:
- Flow diagram for the existing process is complete
- Team has completed evaluations of options
- Implementation plan has been developed
Desired Report Out Date:
August 29, 1997
Update:
When the team multi-voted and also surveyed co-workers, it showed we needed:
- To educate our customers and ourselves:
- An Internal Litter Policy:
- Corridors, Lobbies, and Foyers
- No Handbill Labels:
- To be put on entrance doors where needed on campus
- Donated by Penn State Police Services
- General Purpose Bulletin Board Signs
- Janitorial took ownership to maintain them
- Work schedules:
- Routine duties lists:
- Corridors, Lobbies, and Foyers
- Elevators
- Stairwells
- Customer contact:
- Information Flyers
- To keep our customers informed as to what they can expect from Janitorial Services