Materials, Unclear Customer Needs Process Action Team
Goal:
To develop and implement a process for a customer that will result in a material requisition being submitted with sufficient and legible information.
Sponsor:
Carl Williams
Members:
- Dave Stoner, Leader
- Bob Bair
- Craig Boughton
- Keith McWilliams
- Albert Rossman
- Don Thompson
- Mark Bodenschatz, Facilitator
Problem/Background:
- Cost and time are wasted when customers' needs are not clearly communicated or identified when ordering materials and equipment
- Too much time spent ordering material
- Collect data from problem areas
Objective:
Reduce costs and time resulting from unclear customer needs
Constraints/Resources:
No additional staffing available
Key Performance Measures:
Percent of time the customer submits requisitions with complete information needed to order material
Expected Results:
- $126,241 potential estimated annual savings (if 100% accurate orders) for value-added work
- Time saved in ordering materials
Future Actions:
- Talk to supervisors and individuals about problem requisitions received
- Periodically collection data
Desired Report Out Date:
February 1997
Update:
- OPP budget approval amount for individuals increased.
- New user friendly Materials Requisition forms.
Reminders for filling out Material Requisition forms and getting your material correctly, quickly, and without questions:- Print legibly.
- Provide accurate and complete information. Anyone looking at your request understand and know what you need.
- We MUST have a task number, budget, trade code, and building, the material is for.
- Provide a "Deliver To" Address if you are with Area Maintenance or Second Shift.
- Print and sign your name.
- Majority of items for equipment must be ordered through the original equipment manufacturer. While you are at the equipment, write down the manufacturer, model number, serial number, plus any/all information on the tag. Eliminate the need to go back for a second time for clarification.
- More/Too Much information is better than a lack of information.
With you taking the extra time now, it will save time for us all later. This all related back to the customers needs being satisfied. - Added workstation in the hallway.
- Installed bulletin board over workstation.
- Added telephone to hallway workstation.
- Sent catalogues to Area Shops: Grainers, Johnstone, Wolverine Brass, Powers, Johnson Service, Honeywell, Hubbell, Levition
- Venetian Blind form created to help with ordering. Dimensions were always confusing, which is height and width.
- Venetian Blind color samples sent to Areas.
- Glass samples sent to Areas to help better identifying types.
- Forms of Heating/Cooling coils sent out.
- Majority of individual who submit requisitions have been trained.
- Training tape made for new employees to be viewed during Orientation Training.
- Reminder notices for filling out requisition forms issued to those purchasing requisition forms, stock numbers 388215 and 386450.
- Vendor Listing added to hallway workstation.