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OPP Organizational Key Performance Measures (KPMs)

This folder contains the key performance measures (KPMs) for the OPP organization. Please direct questions regarding the KPMs to Beth Clark in Administrative & Financial Services at eac11@psu.edu or 814-863-7635.
File (Upload) Emergency Calls - Received and Completed
This chart reflects the number of emergency calls (priority 9, 8, and 7) received and completed each month of the current fiscal year.
File (Upload) Emergency Calls - Response Time
This chart reflects the average response time for emergency calls (priority 9, 8, and 7) completed each month of the current fiscal year. Response time is calculated by subtracting the date of the first time card from the start date of the work order.
File (Upload) Emergency Calls - Average Hours Charged
This chart reflects the average hours charged for emergency calls (priority 9, 8, and 7) for each month of the current fiscal year. Average hours charged are calculated by dividing the total hours charged to completed emergency calls per month by the number of completed emergency calls per month.
File (Upload) Emergency Calls - Turnaround Time
This chart reflects the average length of time it takes to complete emergency calls (priority 9, 8, and 7). Turnaround time is measured from the reported-by date to the completion date.
File (Upload) Service Calls - Received and Completed
This chart reflects the number of service calls (priority 6, 5, and 4) received and completed each month of the current fiscal year.
File (Upload) Service Calls - Response Time
This chart reflects the average response time for service calls (priority 6, 5, and 4) completed each month of the current fiscal year. Response time is calculated by subtracting the date of the first time card from the start date of the work order.
File (Upload) Service Calls - Average Hours Charged
This chart reflects the average hours charged for service calls (priority 6, 5, and 4) for each month of the current fiscal year. Average hours charged are calculated by dividing the total hours charged to completed service calls per month by the number of completed service calls per month.
File (Upload) Service Calls - Turnaround Time
This chart reflects the average length of time it takes to complete service calls (priority 6, 5, and 4). Turnaround time is measured from the reported-by date to the completion date.
File (Upload) Too Hot/Too Cold Calls
This reflects the number of too hot and too cold calls received each month of the current fiscal year.
File (Upload) Preventive Maintenance - % Building Maintenance Hours Proactive
This chart reflects the hours of proactive maintenance performed and reported as a % of all preventive, corrective, and emergency maintenance labor hours worked and funded by building maintenance. Proactive work is defined as all preventive maintenance hours and corrective maintenance hours performed on repairs found and reported through the preventive maintenance activity.
File (Upload) Preventive Maintenance - % of PM Work Completed
This chart reflects the number of PM work orders planned and completed each month of the current fiscal year.
File (Upload) Preventive Maintenance - Estimate vs. Actual Job Plan Performance
This chart reflects the accuracy of preventive maintenance job plan hour estimates.
File (Upload) Preventive Maintenance - Work Order Planned Start Date Compliance
This chart reflects average compliance to planned target start dates for preventive maintenance work orders completed each month of the current fiscal year. Average compliance is calculated by summing the difference between the first time card date and planned target start date for each PM work order and dividing the result by the total number of work orders in the population.