Work Control Center

Back row: Bill Steudler, Gina Lyons, Pat Bickle, Debbie Emigh, Beth Clark, Rick Phillips
Front row: Alyssa Packer, Kathy Bamat, Kelly Gilham

The Work Control Center (WCC) plans, prioritizes, and schedules maintenance, repair, and renovation work at the University Park campus.  The WCC manages the work reception function and receives customer work requests either through the Web-based Customer Information System (CIS) or emergency calls by phone.  The WCC is also responsible for managing the Capital Renewal program at University Park.  It performs facility audits and building inspections.  The WCC develops, prioritizes, and programs major maintenance and capital renewal projects.  It is also responsible for planning and estimating in-house projects.

Goals

1. Satisfy customers and have clear customer contact points.
2. Good communications and good information.
3. Use resources in most effective manner.
4. Balance work force and work load.
5. Foster a climate for continuous process improvement.
6. Logically divide responsibilities and clear definition of duties.
7. Allow supervisors to lead, by providing estimating, planning, and support.
8. Perform preventive maintenance on schedule.
9. Implement a predictive maintenance program.
10. Take initial minor corrective action before extensive and expensive repairs are needed.
11. Develop mechanisms to obtain cross-OPP organizational coordination and cooperation.
12. Finish jobs promptly and completely.
13. Commission buildings adequately.
    

WCC Organizational Chart