CQI Principles

Focus on improving work processes and serving the external customer.
Maximize "value-added work" and strive to eliminate "waste".
Base decisions upon data using simple graphing tools (flowcharts, Pareto charts, etc.).
Improve work processes by consulting workers - "the job experts".
Fix the process; don't place blame.
Be accountable at all levels - recognition for doing well or counseled if needed.
Practice teamwork.